Custom AI knowledge base assistant
A custom AI knowledge base assistant that answers from your documents and says so when it cannot. Staff or clients ask questions in plain language and get answers with citations to the exact source passage, plus a clean refusal when the material does not cover the question. You control the sources, the access, and the behavior; we build it with the same discipline we run on our own internal agent workspace: logged, budget-capped, and auditable.
What is our refund window?
Thirty days from invoice date [1] — and anything past two failed attempts escalates to a human [2].
[1] handbook.pdf — §4.2 — refund window is 30 days
[2] runbook.md — §2 — escalate beyond two failed attempts
No passage, no answer — it says so when it cannot.
WHEN YOU NEED THIS
WHAT'S INCLUDED
- Source inventory: every document store, its owner, and its update cadence mapped
- Document ingestion pipeline for your formats: PDFs, docs, wikis, help centers, structured data
- Retrieval system (RAG) tuned on your real questions, not demo prompts
- Assistant interface: web, chat, or embedded in the tools your team already uses
- Cited answers linked to the exact source passages your team can verify
- Refusal behavior when sources do not cover a question, with a handoff path to a human
- Role-based access control over who can query which sources
- Admin panel to add, remove, and restrict sources without touching code
- An evaluation set built from your real questions, run before and after tuning
- Feedback capture on answer quality, feeding the next tuning pass
- Provider-agnostic model layer with documented choices and per-agent cost ceilings
- Runbook and handoff documentation
WHAT'S NOT INCLUDED
- Open-ended general chatbot behavior; it answers from your sources only
- Answers beyond your source material, and it will say so
- Compliance certification unless explicitly contracted
HOW WE DELIVER IT
Sources, users, and question types are inventoried, and the evaluation set starts from real questions your team actually gets.
FAQ
Honest answers to the questions that show up most.
No. The assistant answers only from your sources, every claim links to a passage your team can check, and it refuses cleanly when the material does not cover a question.
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View serviceBook a 30-minute scoping call.
We map the project, estimate the scope, and send a fixed-price proposal within 48 hours.